Refund & Return Policy

All products are made-to-order through Printify. Because each item is custom-printed just for you, we generally do not accept returns or exchanges for the following reasons:

• Wrong size or color ordered by the customer
• Change of mind after purchase

When we will offer a free reprint or refund:

• The product arrives damaged or has a manufacturing defect
• You received the wrong item

To be eligible, you must contact us within 30 days of delivery with clear photo evidence of the issue.

Lost packages:

• Domestic (US) orders: report within 1 week after 30 calendar days from estimated delivery
• International orders: report within 1 week after 45 calendar days from estimated delivery

Not eligible for reprint:

• Incorrect or incomplete address provided by the customer
• Minor size deviations under 1 inch from size guide
• Low-resolution design files submitted by the customer
• Minor print placement variations within 0.5 inches (DTG products)

Order Cancellation As all products are custom made-to-order, orders cannot be cancelled once placed. Production begins immediately upon order confirmation.

To submit a claim, contact us at doyoung@overlounge.clothing with your order number and photos.